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Secrets of Service Level Management

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Secrets of Service Level Management: A Process Owners Guide

Free UK delivery on Secrets of Service Level Management: A Process Owners Guide

In Paperback Format
Secrets of Service Level Management: A Process Owners Guide

£40.50
 RRP: £45.00
You save £4.50 (10.0%)
ISBN
9780113313525
Author
Ami Nahari
Published by
TSO (The Stationery Office)
Publication Date
27 March 2013
Format
Paperback
Extent
312 pages
Dimensions
216 x 216 mm

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

Key features:
  • Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself
  • Includes real-life examples and experience for service level management experts
  • Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management
  • Written in an engaging style
 


Secrets of Service Level Management: A Process Owners Guide (PDF download)


In e-book Format
Secrets of Service Level Management: A Process Owners Guide (PDF download)

£40.50 (Excl VAT)
 RRP: £45.00
You save £4.50 (10.0%)
ISBN
9780113313877
Author
Ami Nahari
Published by
TSO (The Stationery Office)
Publication Date
27 August 2013
Format
e-book
Extent
10.73 Mb

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

Key features:
  • Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself
  • Includes real-life examples and experience for service level management experts
  • Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management
  • Written in an engaging style
 
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