Dandy Booksellers Ltd, Suppliers of British Standards, Official and Business PublicationsTelephone Number 0207 624 2993

CORONAVIRUS UPDATE

As all of our customers will be aware, the ongoing Coronavirus pandemic is likely to cause disruption to many services. Although everyone at Dandy is currently fit and well, restrictions that have been imposed, both voluntary and compulsory, have already begun to affect our supply chains. This is particularly true for our many overseas customers, where border and transport restrictions can be imposed at little notice. We will always try to keep you informed of any problems that may affect your order, but we ask for your understanding at this difficult time. If you have any questions, then please email us at enquiries@dandybooksellers.com, and we will get back to you as soon as we can.
Electronic products such as e-books and online subscriptions should be largely unaffected, but please allow us a little longer time than usual to respond.


About Us
Dandy Booksellers Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Dandy Booksellers Ltd
Opal Mews Units 3 - 4 31-33 Priory Park Road London NW6 7UP United Kingdom (Mainland Only)
Phone: +44 (0)20 7624 2993
Fax: +44 (0)20 7624 5049
Email: enquiries [at] dandybooksellers [dot] com
VAT No. 606057265

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. Dandy Booksellers is based in the UK but if you are shopping from abroad, place your order and your credit card company will convert the transaction to your own currency. Some credit card companies may make a charge for currency conversion and we recommend you check with your card issuer before making a transaction.

We accept Visa and Mastercard and do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
Shipping and handling will be charged depending on a combination of the weight and value of your consignment.

This will be shown at point of order during the checkout process. For more details please see our Delivery Rates page.
Delivery Schedule
We deliver your order right away. You will normally receive your order in 3-5 business days within the UK . International orders are generally received in under 14 days. For more details please see our Delivery Rates page
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20.00% VAT is added. All other orders are VAT free.

Credit Card Security
We use SecureHosting to take credit and debit card payments. They accredited by Qualified Security Assessors to the highest possible standard available under the PCI DSS scheme and you can view their PCI certificate here.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

For your added security we also use The 3-D Secure™ protocol which was developed by Visa to improve the security of Internet payments.
Secure Payment

During the checkout process you will be prompted for addition security information from your card issuer to verify your identity.




Guarantee
We guarantee your satisfaction. If any product should be supplied incorrectly or in a damaged condition we will replace the item straight away. We may request the original item to be returned to us.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)20 7624 2993 (International +44 +44 (0)20 7624 2993) or fax us on +44 (0)20 7624 5049 or write to us at Opal Mews Units 3 - 4 31-33 Priory Park Road London NW6 7UP United Kingdom (Mainland Only)

Privacy Policy Dandy Booksellers Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Full details of our privacy policy can be found on our dedicated Privacy Policy page

Cookies
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Full details about the cookies that we use and our compliance with the EU Cookie Directive can be found on our dedicated Cookies page
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.

British Standards:
Many British Standards offered for sale on our website are printed specially for each order and as such we are not able to accept returns of these items.

If you are in any doubt about the content of a particular document please call +44(0) 207 624 2993 and we will do our best to advise you.

Returns Period
Please note that returns will be accepted for credit 10 days from date of invoice.

Documentation
All returns must be accompanied by invoice numbers and dates. Books received without such documentation will not be accepted.

Condition of Books
Books should be returned in mint, re-saleable condition with price stickers, prices etc. removed. Stickered books will not be credited.

Carriage Costs
Returns will be made at the customers expense except in the case of books sent in error.

Software & Electronic Media
Software & Electronic Media (Including USB sticks) and Digital Downloads, PDFs and eBooks cannot be accepted for return unless defective.


All returns should be sent to:

Dandy Booksellers Limited
Unit 3 & 4
31-33 Priory Park Road
London
NW6 7UP
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