Easter Bank Holidays

Please be aware that Dandy Booksellers is closed for the Easter Bank Holiday period from Thursday 28th March 2024 at 5pm until Tuesday 2nd April 2024 at 8am.

Any orders, including orders for downloadable or online products, that are placed during this time will be processed when we return to work on Tuesday 2nd April 2024.



Close

Please select which cookies to accept

Necessary cookies are required for the site to function and cannot be deselected. You can find details of these on our Cookies page

Analytics cookies enable us to analyse our site usage. Marketing cookies allow us to measure the effectiveness of our marketing efforts.

Necessary Cookies
Analytics Cookies
Marketing Cookies
Online Catalogue

Official publications and international agency titles supplied by Dandy Booksellers call us now 020 7624 2993

 

Performance-driven IT

Performance-driven IT

How metrics can transform IT services and operations


£17.10
RRP: £18.00 You save £0.90 (5.0%)
With an approach to metrics this book lists some of the questions that need be asked at all levels of the organization to make sure it's on track to meet the agreed strategic objectives.

Performance-driven IT forces you to rethink how we use the data that we are swamped with every day. 'Too much information' is a common cry in business and this title makes a compelling case for reviewing available data sets. Those that are maintained need to be acted on to refocus the organization on the required strategic outcomes along the way, so that the metrics used to measure and manage performance become dynamic.

Key features
  • In an anecdotal manner the author highlights how metrics can be used to drive organizational change and meaningful improvement in service delivery
  • The overall theme is utilizing service management statistics for success
  • Engagingly written in every day business language , it puts the IT function into a strategic business context
  • The publication delivers real-life examples that will resonate with it audience and sets out the methods and processes by which an organization can achieve key transformations
 
ISBN
9780117083608
Author
International Best Practice (IBP), Charles Araujo
Published by
TSO (The Stationery Office)
Publication Date
13 February 2018
Format
Paperback
Extent
88 pages
Dimensions
170 x 240 mm
Approx Weight
0.4 kg
HS Code
490199