Dandy Booksellers Ltd, Suppliers of British Standards, Official and Business PublicationsTelephone Number 0207 624 2993

Collaborative Consulting

Online Shop | AXELOS Global Best Practice | ITIL® - IT Service Management | ITIL Practitioner Guidance |  Collaborative Consulting



Collaborative Consulting: Service Management Scenarios

Free UK delivery on Collaborative Consulting: Service Management Scenarios

In Paperback Format
Collaborative Consulting: Service Management Scenarios

£31.50
 RRP: £35.00
You save £3.50 (10.0%)
ISBN
9780113313914
Author
Peter Brooks
Published by
TSO (The Stationery Office)
Publication Date
30 April 2013
Format
Paperback
Extent
156 pages

This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements.

The publication embeds ITIL best-practice advice with scenarios derived from practical experience, to illustrate approaches and negotiate possible pitfalls to help deliver successful service management projects. It is a management guide to practical adoption of ITIL principles, complementary to the core publications. Containing practical guidance for internal and external consultants, this book covers all the important techniques you need to collaborate with stakeholders in setting and delivering goals.

Contents Include:
  • Consultancy methods, and how to apply the right tools for a particular job
  • Ethical consultancy - good governance and the responsibilities of a consultant
  • Analysing the enterprise, and how to incorporate corporate vision, policy and objectives into requirements
  • Using roadmaps and evaluations to build a shared vision with your client
  • Management techniques: team-building, growing capabilities, delegating and engaging staff effectively
  • Identifying, analysing and managing requirements, risks, and value in strategy and design
  • Managing change, resistance, negotiation and politics
  • Influencing senior management and the board using business cases and portfolios
  • The importance of communicating effectively

All techniques are illustrated using detailed scenarios based on practical experience covering the whole life of an engagement in a global company and a university. 


Collaborative Consulting: Service Management Scenarios - Downloadable PDF


In e-book Format
Collaborative Consulting: Service Management Scenarios - Downloadable PDF

£31.50 (Excl VAT)
 RRP: £35.00
You save £3.50 (10.0%)
ISBN
9780113313921
Author
Peter Brooks
Published by
TSO (The Stationery Office)
Publication Date
5 September 2013
Format
e-book
Extent
8.23 Mb

This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements.

The publication embeds ITIL best-practice advice with scenarios derived from practical experience, to illustrate approaches and negotiate possible pitfalls to help deliver successful service management projects. It is a management guide to practical adoption of ITIL principles, complementary to the core publications. Containing practical guidance for internal and external consultants, this book covers all the important techniques you need to collaborate with stakeholders in setting and delivering goals.

Contents Include:
  • Consultancy methods, and how to apply the right tools for a particular job
  • Ethical consultancy - good governance and the responsibilities of a consultant
  • Analysing the enterprise, and how to incorporate corporate vision, policy and objectives into requirements
  • Using roadmaps and evaluations to build a shared vision with your client
  • Management techniques: team-building, growing capabilities, delegating and engaging staff effectively
  • Identifying, analysing and managing requirements, risks, and value in strategy and design
  • Managing change, resistance, negotiation and politics
  • Influencing senior management and the board using business cases and portfolios
  • The importance of communicating effectively

All techniques are illustrated using detailed scenarios based on practical experience covering the whole life of an engagement in a global company and a university. 
This PDF is protected by Digital Rights Management (DRM).

Windows/Mac users:
Adobe Digital Editions
You must Install and Authorise Adobe Digital Editions (ADE) to use this PDF. It will not open in Adobe Reader.
It is recommeded that you install and authorise ADE before attempting any download.

Download Adobe Digital Editions free from Adobe.
iOS (iPhone/iPad) Users:
Bluefire Reader
You can transfer DRM-protected PDFs to iPad/ iPhone using Bluefire Reader

Install Bluefire Reader to Sync your iPad/ iPhone device with Adobe Digital Editions free from the Bluefire Reader website.
Kindle is not compatible. For a list of eReaders that support Adobe Digital Editions please visit the Adobe website.

Important Information:
DRM-protected PDFs can be printed once and can be used on up to six devices when authorised to a single Adobe ID.
Please Note:
You will receive an email with details of how to download your purchase. This will normally be sent within two hours if the order is received during office hours (9am-5pm, Mon-Fri) or the next working day if received outside these times.



Online Shop | AXELOS Global Best Practice | ITIL® - IT Service Management | ITIL Practitioner Guidance |  Collaborative Consulting

Civil Service Yearbook
The new Civil Service Yearbook 54th Edition now available.
Civil Service Yearbook 52nd Edition available now
Buy The Civil Service Yearbook
IMDG Code 2018 Edition
The new IMDG Code is in stock now.
IMDG Code 2018 available now
Buy The IMDG code
Bookmark us via QR code
Worldwide Delivery
Secure Payment
Secure Payment