Understanding the cyber crime and fraud victim journey

Product Description

The Home Office commissioned Ipsos UK to conduct qualitative research to further understand victim experiences of cyber crime and fraud (online and offline) and decisions to report these incidents. This report summarises findings from a small literature review, interviews with stakeholders and 56 interviews with victims of cyber crime and/or fraud. This report covers experiences of cyber crime and fraud (online and offline) between December 2020 and January 2023.

As part of the research, Ipsos developed visual summaries of ‘typical’ journeys of victims of cyber crime and fraud from the point of victimisation to reporting and subsequent outcomes, which are available on request from the Home Office. While the report includes examples and quotes from participants to illustrate findings, 4 longer case studies detailing a victim’s wider experience have also been included.