Anti-social behaviour: incident journey, from reporting to resolution

Product Description

The Home Office commissioned Ipsos UK to conduct a research study to develop an understanding of the incident journey for anti-social behaviour (ASB) which includes stages from reporting to resolution. The research aimed to review the extent to which local responses to ASB, as set out in the Anti-social Behaviour, Crime and Policing Act 2014 (the 2014 Act), are seen in local practices. The legislation establishes a duty on organisations – namely police, local authorities, housing associations and other local agencies – to work collectively in responding to local ASB concerns. The 2014 Act devolves responsibility to these agencies to develop effective responses in dealing with ASB issues locally. With local areas responsible for developing localised approaches to ASB, it is unclear to what extent this has resulted in a disparate system. This research has sought to explore further local responses to ASB, identifying similarities and differences that exist locally.

National statutory guidance sets out the legislative definition of ASB and the tools and powers that can be used in response to this behaviour. The focus of both is ensuring that victims are ‘at the heart of the response to anti-social behaviour’. The research sought to further understand local practices among agencies and organisations in their response to ASB and the experiences of victims and witnesses of ASB. A mixed-methods approach was taken across 5 case study areas, where interviews were conducted with a range of local organisations and agencies which are involved in tackling ASB. These were informed by a review of national and local guidance. Focus groups, interviews and a survey with individuals who had experienced or witnessed ASB were also conducted.