Experiences of victims of fraud and cyber crime

Product Description

This research report aims to understand the impacts of fraud and cyber crime victimisation on individuals, and perceptions of support received through Action Fraud, the National Economic Crime Victim Care Unit (NECVCU) and the police. Findings are based on 2 largescale telephone surveys and exploratory qualitative research. The surveys are representative of victims who reported their crime to Action Fraud in England and Wales between July 2017 and May 2018. Some surveyed victims went on to receive support from a pilot, proof-of-concept service, the NECVCU, designed to deliver services to primarily vulnerable victims. The research sought to help inform:

• understanding of best practice in response to victims of fraud and cyber crime in order to provide a consistent and high-quality response to victims
• decisions about the rollout of NECVCU to other police force areas

Fieldwork for this research was undertaken between February and May 2019. It should be noted that since the research was conducted, findings were fed in to help improve NECVCU service delivery and NECVCU has been gradually rolling out amongst police force areas.