The Annual Report of the Lay Observer for Northern Ireland 2023/24

Product Description

The Lay Observer for Northern Ireland is the public official charged with overseeing the complaints handling system in place covering the solicitor profession in Northern Ireland. The Lay Observer also carries out work as the Legal Services Oversight Commissioner (LSOC).


This report reflects the Lay Observer's work from April 2023 to March 2024, in the context of the complaints process as it relates to solicitors and the Law Society NI. The Lay Observer role relates only to complaints associated with solicitors and, ultimately, the Law Society. The LSOC role is more embracing in the context that it will, once fully implemented, relate to both solicitors and barristers.