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ITIL Service Operation (SO) 2011 Editions

Online Shop | OGC and Best Management Practice (BMP) | ITIL | ITIL Service Operation (SO) 2011 Editions

Formats Available

Book: Hardcopy version of the publication

PDF Single User: A non-networkable basic PDF that is fully searchable. Requires Adobe Digital Editions.

eBook: Downloadable to most handheld devices, it allows you to look up terms, copy text, highlight and modify by adding your own text, and add bookmarks. eBooks are in Mobipocket (.PRC) format and require Mobipocket Reader software.
Note - not compatible with Amazon Kindle and Apple iPad devices.

Online Annual Subscription: The online subscription gives you access to the latest authoritative text including access to all amendments and impressions issued throughout the year. It’s basic functionality includes: dynamic content, easy navigation, bookmarking, history, cross linking between chapters and a pop-up glossary of terms

ITIL Service Operation (SO) - Book 2011 Edition

ISBN: 9780113313075

£76.50 RRP: £85.00 You save £8.50 (10.0%)

ISBN: 9780113313075
Published: 29 Jul 2011
Binding: Paperback

By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness.

New for 2011 Edition:
Process flows have been updated or added for all processes including request fulfilment, access management and event management.

Key principles - including guidance around service requests and request models, and proactive problem management - have been clarified. The publication has been updated to explain how basic events flow into filters and rule engines to produce meaningful event information. The relationship between application management activities versus application development activities is also clarified.

Other clarifications include an expanded section on problem analysis techniques, procedure flow for incident matching and further guidance for escalating incidents to problem management. In addition, the guidance for managing physical facilities has been expanded.

Also available as part of the ITIL Lifecycle Publication Suite

ITIL Service Operation (SO) - PDF Download 2011 Edition

ISBN: 9780113313136

Price:£76.50 (Excluding VAT) RRP: £85.00 You save £8.50 (10.0%)

ITIL Service Operation (SO) - Online Subscription
7003156

Price:£67.50 (Excluding VAT) RRP: £75.00 You save £7.50 (10.0%)

ITIL 2011 Edition: The ITIL 2011 edition Online Subscription will go live on 30 August and this new edition will supersede the current version. If you have an active subscription on this date you will automatically receive this at no additional cost.

Online Shop | OGC and Best Management Practice (BMP) | ITIL | ITIL Service Operation (SO) 2011 Editions

Main Pages

ADR 2011