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Introduction to the ITIL Service Lifecycle

Online Shop | OGC and Best Management Practice (BMP) | ITIL | Introduction to the ITIL Service Lifecycle

Formats Available

PDF Single User: A non-networkable basic PDF that is fully searchable. Requires Adobe Digital Editions.

eBook: Downloadable to most handheld devices, it allows you to look up terms, copy text, highlight and modify by adding your own text, and add bookmarks. eBooks are in Mobipocket (.PRC) format and require Mobipocket Reader software.
Note - not compatible with Amazon Kindle and Apple iPad devices.

Online Annual Subscription: The online subscription gives access to the latest authoritative text including access to all amendments and impressions issued throughout the year. It’s basic functionality includes: dynamic content, easy navigation, bookmarking, history, cross linking between chapters and a pop-up glossary of terms

Introduction to the ITIL Service Lifecycle - 2011 Edition Book

£27.00 RRP: £30.00 You save £3.00 (10.0%)

ISBN: 9780113313099
Published: 30 December 2011
Binding: Paperback

Introduction to the ITIL® Service Lifecycle introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

Key features:
!!<ul><li> Introduces the basic concepts of the ITIL service lifecycle, and its benefits</li>
<li> Provides a summary of each of the five stages of the lifecycle</li>
<li> Includes references to the five core publications, providing an essential companion to them</li>

Introduction to the ITIL Service Lifecycle - PDF Download

ISBN: 9780113313150

Price:£27.00 (Excluding VAT) RRP: £30.00 You save £3.00 (10.0%)