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ITIL Foundation Handbook

Online Shop | OGC and Best Management Practice (BMP) | ITIL | ITIL Foundation Handbook

Formats Available

Book: Hardcopy version of the publication

PDF Single User: A non-networkable basic PDF that is fully searchable. Requires Adobe Digital Editions.

ITIL Foundation Handbook, 3rd Edition 2012

£9.85 RRP: £10.95 You save £1.10 (10.0%)

ISBN: 9780113313495
Published: 31 January 2012
Binding: Paperback

Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

The ITIL Foundation Handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Key Features

Aligned with the ITIL 2011 publications and syllabus
Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam
Describes the key principles and practices of IT service management
References relevant sections of the core publications
Supersedes ITIL Version 3 Foundation Handbook (ISBN 9780113311972)

Also available as a pack of 10