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ITIL Continual Service Improvement 2011 Editions

Online Shop | OGC and Best Management Practice (BMP) | ITIL | ITIL Continual Service Improvement 2011 Editions

Formats Available

Book: Hardcopy version of the publication

PDF Single User: A non-networkable basic PDF that is fully searchable. Requires Adobe Digital Editions.

eBook: Downloadable to most handheld devices, it allows you to look up terms, copy text, highlight and modify by adding your own text, and add bookmarks. eBooks are in Mobipocket (.PRC) format and require Mobipocket Reader software.
Note - not compatible with Amazon Kindle and Apple iPad devices.

Online Annual Subscription: The online subscription gives you access to the latest authoritative text including access to all amendments and impressions issued throughout the year. It’s basic functionality includes: dynamic content, easy navigation, bookmarking, history, cross linking between chapters and a pop-up glossary of terms

ITIL Continual Service Improvement - Book 2011 Edition

ISBN: 9780113313082

£76.50 RRP: £85.00 You save £8.50 (10.0%)

ISBN: 9780113313082
Published: 29 Jul 2011
Binding: Paperback

ITIL Continual Service Improvement deals with issues surrounding service retirement.

New for 2011 Edition
The seven-step improvement process - and its relationship with the Deming 'Plan-Do-Check-Act' cycle and knowledge management - has been clarified. The CSI model has been re-named the CSI approach and the concept of a CSI register has been introduced as a place to record details of all improvement initiatives within an organization.

Minor changes have been made throughout the book to clarify the meaning and to improve readability. Particular emphasis has been made on documenting the interfaces from CSI to other lifecycle stages.

Also available as part of the ITIL Lifecycle Publication Suite

ITIL Continual Service Improvement - PDF Download 2011 Edition

ISBN: 9780113310562

Price:£76.50 (Excluding VAT) RRP: £85.00 You save £8.50 (10.0%)

ITIL Continual Service Improvement - Online Subscription
7003157

Price:£67.50 (Excluding VAT) RRP: £75.00 You save £7.50 (10.0%)

ITIL 2011 Edition: The ITIL 2011 edition Online Subscription will go live on 30 August and this new edition will supersede the current version. If you have an active subscription on this date you will automatically receive this at no additional cost.

Online Shop | OGC and Best Management Practice (BMP) | ITIL | ITIL Continual Service Improvement 2011 Editions

Main Pages

ADR 2011