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ITIL Service Strategy (SS) 2011 Edition

Online Shop | AXELOS Global Best Practice | ITIL® - IT Service Management | ITIL Core Guidance |  ITIL Service Strategy (SS) 2011 Edition


Formats Available
Book:
Hardcopy version of the publication
PDF Single User:
A non-networkable basic PDF that is fully searchable. Requires Adobe Digital Editions.
Online Annual Subscription:
The online subscription gives you access to the latest authoritative text including access to all amendments and impressions issued throughout the year. Its basic functionality includes: dynamic content, easy navigation, bookmarking, history, cross linking between chapters and a pop-up glossary of terms


ITIL Service Strategy (SS) - Book 2011 Edition

Free UK delivery on ITIL Service Strategy (SS) - Book 2011 Edition

In Paperback Format
ITIL Service Strategy (SS) - Book 2011 Edition

£76.50
 RRP: £85.00
You save £8.50 (10.0%)
ISBN
9780113313044
Author
AXELOS
Published by
TSO (The Stationery Office)
Publication Date
29 July 2011
Format
Paperback
Extent
469 pages
Dimensions
215 x 280 mm

ITIL Service Strategy (SS) ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

The updated 2011 editions of the ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.

Concepts and guidance in Service Strategy include:
  • Service Management strategy and value planning
  • Linking IT service strategy to business needs.
  • Planning and implementing service strategy

Also available as part of the ITIL Lifecycle Publication Suite 


Related Publications:

ITIL Lifecycle Publication Suite - Book Suite 2011 Editions

£269.10


find out more

ITIL Service Design (SD) - Book 2011 Edition
ITIL Service Transition (ST) - Book 2011 Edition
ITIL Service Operation (SO) - Book 2011 Edition
ITIL Continual Service Improvement - Book 2011 Edition
Introduction to the ITIL Service Lifecycle (Third Edition, 2011)


ITIL Service Strategy (SS) - PDF Download 2011 Edition


In e-book Format
ITIL Service Strategy (SS) - PDF Download 2011 Edition

£76.50
 RRP: £85.00
You save £8.50 (10.0%)
ISBN
9780113313105
Author
AXELOS
Published by
TSO (The Stationery Office)
Publication Date
23 August 2011
Format
e-book
Extent
20.9 Mb

ITIL Service Strategy (SS) ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

The updated 2011 editions of the ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.

Concepts and guidance in Service Strategy include:
  • Service Management strategy and value planning
  • Linking IT service strategy to business needs.
  • Planning and implementing service strategy
 
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Related Publications:

ITIL Lifecycle Publication Suite - PDF Download Suite 2011 Editions

£269.10


find out more

ITIL Service Design (SD) - PDF Download 2011 Edition
ITIL Service Transition (ST) - PDF Download 2011 Edition
ITIL Service Operation (SO) - PDF Download 2011 Edition
Introduction to the ITIL Service Lifecycle (Third Edition, 2011) - PDF Download
 


ITIL Service Strategy (SS) - Online Subscription


In Online Format
ITIL Service Strategy (SS) - Online Subscription
7003147

£75.00
Author
AXELOS
Published by
TSO (The Stationery Office)
Format
Online
Extent
Annual Subscription

ITIL Service Strategy (SS) ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

The updated 2011 editions of the ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.

Concepts and guidance in Service Strategy include:
  • Service Management strategy and value planning
  • Linking IT service strategy to business needs.
  • Planning and implementing service strategy
 


Related Publications:

ITIL Lifecycle Publication Suite - Online Subscription Suite

£265.00


find out more

ITIL Service Design (SD) - Online Subscription
ITIL Service Transition (ST) - Online Subscription
ITIL Service Operation (SO) - Online Subscription
ITIL Continual Service Improvement - Online Subscription
Introduction to the ITIL Service Lifecycle - Online Subscription



Online Shop | AXELOS Global Best Practice | ITIL® - IT Service Management | ITIL Core Guidance |  ITIL Service Strategy (SS) 2011 Edition

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