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Practical IT Service Management

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Practical IT Service Management

Free UK delivery on Practical IT Service Management

In Paperback Format
Practical IT Service Management
A Concise Guide for Busy Executives

£29.95
ISBN
9781849285469
Author
9781905356393
Published by
IT Governance Publishing
Publication Date
11 February 2014
Edition
Second edition
Format
Paperback
Extent
294 pages

With the influence of technology growing rapidly in all business functions, getting to grips with IT service management is now crucial for achieving business objectives. It is not enough for the IT manager to understand the latest technical developments. For your company to succeed, everyone in the IT department must also understand their role in achieving overall business goals.

Written in a friendly question-and-answer format, this book explains how to set up a technical service management structure, using the best practice framework established by the latest version of the IT Infrastructure Library (ITIL® 2011).

Learn how ITIL can help you to:
  • protect your company's reputation by fixing issues quickly
  • safeguard vital information and recover from IT setbacks
  • apply the principles of IT service management in a structured way to boost business efficiency
 


Online Shop | Books for your Business | IT Governance Publications | IT Governance Books |  Practical IT Service Management

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