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Key Element Guide Suite

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Key Element Guide Suite

Free UK delivery on Key Element Guide Suite

In Paperback Format
Key Element Guide Suite
Aligned to the ITIL 2011 Editions

£40.45
 RRP: £44.95
You save £4.50 (10.0%)
ISBN
9780113313709
Author
Cabinet Office
Published by
TSO (The Stationery Office)
Publication Date
31 July 2012
Format
Paperback
Extent
5 volumes
Dimensions
108 x 140 mm

Written by the original authoring team for the ITIL 2011 manuals, this Key Element Guide Suite provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach.

The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means.

The main focus of each of the Key Element Guides (KEGs) is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges and key lessons for each of the five elements of the service lifecycle.

Key features:
  • Written by authors of the main core guidance titles
  • Provides a handy overview of the five core titles
  • Each KEG shares the same structure
  • Quality assured and endorsed by itSMF International.
 


Related Publications:

ITIL Lifecycle Publication Suite - Book Suite 2011 Editions

£269.10


find out more

Passing Your ITIL Foundation Exam - 2011 Edition Book
Introduction to the ITIL Service Lifecycle (Third Edition, 2011)


Key Element Guide Suite PDF Download


In e-book Format
Key Element Guide Suite PDF Download
Aligned to the ITIL 2011 Editions

£40.45
 RRP: £44.95
You save £4.50 (10.0%)
ISBN
9780113313761
Author
Cabinet Office
Published by
TSO (The Stationery Office)
Publication Date
20 August 2012
Format
e-book
Extent
18.8 Mb

Written by the original authoring team for the ITIL 2011 manuals, this Key Element Guide Suite PDFs provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach.

The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means.

The main focus of each of the Key Element Guides (KEGs) is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges and key lessons for each of the five elements of the service lifecycle.

Key features:
  • Written by authors of the main core guidance titles
  • Provides a handy overview of the five core titles
  • Each KEG shares the same structure
  • Quality assured and endorsed by itSMF International.

A PDF allows for easy access while you're on the move:
  • Single user
  • Non-networkable
  • Downloadable PDF: searchable with a bookmarking function.
 
This PDF is protected by Digital Rights Management (DRM).

Windows/Mac users:
You must Install and Authorise Adobe Digital Editions (ADE) to use this PDF. It will not open in Adobe Reader.
It is recommeded that you install and authorise ADE before attempting any download.
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Kindle is not compatible. For a list of eReaders that support Adobe Digital Editions please visit the Adobe website.

Important Information:
DRM-protected PDFs can be printed once and can be used on up to six devices when authorised to a single Adobe ID.
Please Note:
You will receive an email with details of how to download your purchase. This will normally be sent within two hours if the order is received during office hours (9am-5pm, Mon-Fri) or the next working day if received outside these times.



Online Shop | AXELOS Global Best Practice | ITIL® - IT Service Management | ITIL Suites |  Key Element Guide Suite

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