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ITIL Foundation

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ITIL Foundation, ITIL 4 edition

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In Paperback Format
ITIL Foundation, ITIL 4 edition

£42.75
 RRP: £45.00
You save £2.25 (5.0%)
ISBN
9780113316076
Author
Claire Agutter
Published by
TSO (The Stationery Office)
Publication Date
18 February 2019
Edition
ITIL 4
Format
Paperback
Extent
212 pages
Dimensions
216 x 280 mm

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Key features

The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.

ITIL Foundation, ITIL 4 Edition will:
  • provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
  • explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam
  • act as a reference guide that practitioners can use in their work, further studies and professional development.
 


ITIL Foundation, ITIL 4 edition - PDF


In e-book Format
ITIL Foundation, ITIL 4 edition - PDF

£42.75 (Excl VAT)
 RRP: £45.00
You save £2.25 (5.0%)
ISBN
9780113316069
Author
Claire Agutter
Published by
TSO (The Stationery Office)
Publication Date
18 February 2019
Edition
ITIL 4
Format
e-book

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Key features

The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.

ITIL Foundation, ITIL 4 Edition will:
  • provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
  • explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam
  • act as a reference guide that practitioners can use in their work, further studies and professional development.
 



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