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ISO/IEC 20000 and ITIL®: A Practical Handbook

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ISO/IEC 20000 and ITIL: A Practical Handbook

Free UK delivery on ISO/IEC 20000 and ITIL®: A Practical Handbook

In Paperback Format
ISO/IEC 20000 and ITIL®: A Practical Handbook

£31.50
 RRP: £35.00
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ISBN
9780113314102
Author
Alex Hernandez
Published by
TSO (The Stationery Office)
Publication Date
5 December 2013
Format
Paperback
Extent
116 pages

The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.

Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers. 


ISO/IEC 20000 and ITIL: A Practical Handbook (Downloadable PDF)


In e-book Format
ISO/IEC 20000 and ITIL®: A Practical Handbook (Downloadable PDF)

£31.50 (Excl VAT)
 RRP: £35.00
You save £3.50 (10.0%)
ISBN
9780113314119
Author
Alex Hernandez
Published by
TSO (The Stationery Office)
Publication Date
30 August 2013
Format
e-book
Extent
11.7 Mb

The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.

Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers. 
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Online Shop | AXELOS Global Best Practice | ITIL® - IT Service Management | ITIL Adoption Guidance |  ISO/IEC 20000 and ITIL®: A Practical Handbook

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