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ITIL Service Strategy (SS) 2011 Edition

Online Shop | OGC and Best Management Practice (BMP) | ITIL | ITIL Service Strategy (SS) 2011 Edition

Formats Available

Book: Hardcopy version of the publication

PDF Single User: A non-networkable basic PDF that is fully searchable. Requires Adobe Digital Editions.

eBook: Downloadable to most handheld devices, it allows you to look up terms, copy text, highlight and modify by adding your own text, and add bookmarks. eBooks are in Mobipocket (.PRC) format and require Mobipocket Reader software.
Note - not compatible with Amazon Kindle and Apple iPad devices.

Online Annual Subscription: The online subscription gives you access to the latest authoritative text including access to all amendments and impressions issued throughout the year. It’s basic functionality includes: dynamic content, easy navigation, bookmarking, history, cross linking between chapters and a pop-up glossary of terms

ITIL Service Strategy (SS) - Book 2011 Edition

ISBN: 9780113313044

£76.50 RRP: £85.00 You save £8.50 (10.0%)

ISBN: 9780113313044
Published: 29 July 2011
Binding: Paperback

ITIL Service Strategy (SS) ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

The updated 2011 editions of the ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.

Concepts and guidance in Service Strategy include:

Service Management strategy and value planning

Linking IT service strategy to business needs.

Planning and implementing service strategy

Also available as part of the ITIL Lifecycle Publication Suite

ITIL Service Strategy (SS) - PDF Download 2011 Edition

ISBN: 9780113313105

Price:£76.50 (Excluding VAT) RRP: £85.00 You save £8.50 (10.0%)

ITIL Service Strategy (SS) - Online Subscription
7003147

Price:£67.50 (Excluding VAT) RRP: £75.00 You save £7.50 (10.0%)

ITIL 2011 Edition Online Subscription: The ITIL 2011 edition Online Subscription will go live on 30 August and this new edition will supersede the current version. If you have an active subscription on this date you will automatically receive this at no additional cost.

Online Shop | OGC and Best Management Practice (BMP) | ITIL | ITIL Service Strategy (SS) 2011 Edition

Main Pages

ADR 2011