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ITIL Service Design (SD) 2011 Editions

Online Shop | OGC and Best Management Practice (BMP) | ITIL | ITIL Service Design (SD) 2011 Editions

Formats Available

Book: Hardcopy version of the publication

PDF Single User: A non-networkable basic PDF that is fully searchable. Requires Adobe Digital Editions.

eBook: Downloadable to most handheld devices, it allows you to look up terms, copy text, highlight and modify by adding your own text, and add bookmarks. eBooks are in Mobipocket (.PRC) format and require Mobipocket Reader software.
Note - not compatible with Amazon Kindle and Apple iPad devices.

Online Annual Subscription: The online subscription gives you access to the latest authoritative text including access to all amendments and impressions issued throughout the year. It’s basic functionality includes: dynamic content, easy navigation, bookmarking, history, cross linking between chapters and a pop-up glossary of terms

ITIL Service Design (SD) - Book 2011 Edition

£76.50 RRP: £85.00 You save £8.50 (10.0%)

ISBN: 9780113313051
Published: 29 July 2011
Binding: Paperback

Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Throughout the updated 2011 edition of ITIL Service Design, there has been particular focus on alignment with 'ITIL Service Strategy'.

A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the 'design coordination' process. Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.

Also available as part of the ITIL Lifecycle Publication Suite

ITIL Service Design (SD) - PDF Download 2011 Edition

ISBN: 9780113313112

Price:£76.50 (Excluding VAT) RRP: £85.00 You save £8.50 (10.0%)

ITIL Service Design (SD) - Online Subscription
7003148

Price:£67.50 (Excluding VAT) RRP: £75.00 You save £7.50 (10.0%)

ITIL 2011 Edition Online Subscription: The ITIL 2011 edition Online Subscription will go live on 30 August and this new edition will supersede the current version. If you have an active subscription on this date you will automatically receive this at no additional cost.

Online Shop | OGC and Best Management Practice (BMP) | ITIL | ITIL Service Design (SD) 2011 Editions

Main Pages

ADR 2011