Personal Social Services Adult Social Care Survey, England 2021-22

This report contains findings from the Adult Social Care Survey 2021-22 (ASCS). The national survey takes place every year and is conducted by Councils with Adult Social Services Responsibilities (CASSRs).

The survey seeks the opinions of service users aged 18 and over in receipt of long-term support services funded or managed by social services and is designed to help the adult social care sector understand more about how services are affecting lives to enable choice and for informing service development.

Key findings

• 63.9% of service users were very or extremely satisfied with the care and support they received; this was a decrease from 64.2% in 2019-20. The percentage of service users who were very or extremely dissatisfied with the care and support they received increased to 2.6% in 2021-22 from 2.1% in 2019-20.
• The percentage of service users that felt they have as much social contact as they want with people they like dropped to 40.6% in 2021-22 from 45.9% in 2019-20. The percentage of service users that reported they have little social contact and feel socially isolated increased to 8.3% in 2021-22 from 6.3% in 2019-20.
• For service users that have tried to find information or advice, the percentage that found it very easy to find dropped to 29.1% in 2021-22 from 31.0% in 2019-20. The percentage that found the information very difficult to find increased to 14.2% in 2021-22 from 12.1% in 2019-20
• 29.6% of service users can get to all the places they want in their local area, this is not statistically different to 2019-20. The percentage of service users that do not leave the home, increased to 29.1% in 2021-22 from 26.5% in 2019-20
• 39.6% of service users received practical help on a regular basis from someone living in their household; this was a decrease from 42.3% in 2019-20. The percentage receiving regular help from someone in another household also decreased to 45.0% in 2021-22, from 48.3% in 2019-20.