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Healthcare Communication

Online Shop | Pharmaceutical Press | Pharmaceutical Text Books | Healthcare Communication

Healthcare Communication

£28.49 RRP: £29.99 You save £1.50 (5.0%)

ISBN: 9780853697497
Publisher: Pharmaceutical Press
Date Published: Apr 2009
Format: Paperback

Healthcare Communication is an interactive and engaging guide to establishing professional, practical and rewarding relationships which will support therapy and enhance patient health, safety and morale.

It offers a challenging vision for excellent healthcare delivery. An important part of a healthcare professional's job is to communicate successfully with their patients.

This text provides:
•in-depth analysis and discussion allowing readers to gain a deeper knowledge and understanding of a range of relationships and communications
•examples and suggestions of how and what to do in healthcare relationships to handle patient and other relationships effectively
•tips for managing difficult people, establishing effective teams and running productive meetings
•discussion topics, exercises and a range of observational projects
•entertaining illustrations and quotations

Healthcare Communication will be of interest to everyone working in healthcare, especially doctors, nurses and pharmacists in training and in practice and will have relevance to all roles, medical and non-medical.

Contents:
1. Introduction
2. Signposts for the Journey Through This Book
3. The Basic Framework for Working with Patients
4. What Is Effective Communication?
5. Why Do We Communicate?
6. Communications at the Heart of Healthcare
7. Vision at the Heart of Healthcare
8. Ethics in Healthcare Communication
9. Secret Life: What Drives Us in Communications
10. Beyond Words: the Power of Non-verbal Communications
11. Core Concepts and Skills
12. Special Communication Needs and Processes
13. The Diversity of Patients: Disturbances and Dysfunctions
14. Communication and the Richness of Cultural and Ethnic Diversity
15. The Whole Team and the Whole Patient
16.When Time and Resources Are Limited
17. Patient Safety
18. Informed Consent
19. Risk Communication
20. Sex and Sexual Orientation
21. Dying and Death
22. Effective Written and Spoken Communication
23.Complaints, Apologies and Public Relations
24. Notes on Media Relations
25. Notes on Managing Meetings
26. The Challenges of Teaching

Download Sample Chapter

Online Shop | Pharmaceutical Press | Pharmaceutical Text Books | Healthcare Communication

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