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Building an ITIL-Based Service Management Department

Online Shop | OGC and Best Management Practice (BMP) | ITIL | Building an ITIL-Based Service Management Department

Formats Available

Book: Hardcopy version of the publication

PDF Single User: A non-networkable basic PDF that is fully searchable. Requires Adobe Digital Editions.

Building an ITIL-Based Service Management Department - Book

£28.80 RRP: £32.00 You save £3.20 (10.0%)

ISBN: 9780113310968
Published: 30 Jun 2008
Binding: Paperback

ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?".

Building an ITIL-based Service Management Department, explains in a structured and logical manner how to build an ITIL-based Service Management Department that will both support and supplement those processes.

Key Features:

Uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronyms and definitions

Embraces and encompasses both ITIL Version 2 and ITIL Version 3

Building an ITIL-Based Service Management Department - PDF Download

ISBN: 9780113312054

Price:£28.80 (Excluding VAT) RRP: £32.00 You save £3.20 (10.0%)

Online Shop | OGC and Best Management Practice (BMP) | ITIL | Building an ITIL-Based Service Management Department

Main Pages

ADR 2011